SHIPPING POLICY

Shipping policy

All orders are processed within 3 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Rarely, events may arise out of our control which may lead to a delay in shipping or delivery. We will do our best to keep you informed on the progress of your order.

Shipping Rates

Prints are made and shipped from Taiwan.
Shipping within Taiwan in free. 
台灣本島地區免運費

International Shipping

We only offer international shipping services to the following regions:

  • United States 🇺🇸 
  • Canada 🇨🇦
  • United Kingdom 🇬🇧
  • Australia 🇦🇺
  • New Zealand 🇳🇿 
  • Japan 🇯🇵
  • China 🇨🇳

Import duties and taxes

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Solout Goods is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at CONTACT with your name and order number, and we will look into it for you.

Shipping to P.O. boxes ❌

Delivery to P.O. Boxes is not offered for United States customers. Please provide a physical mailing address if your delivery address is in the USA.
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